Information Gathering Tool for Crestron® Devices
The Information Gathering Tool collects diagnostic information from connected Crestron devices and aids Crestron's True Blue Support professionals in assisting users in the field.
The Information Gathering Tool collects diagnostic information from connected Crestron devices and aids Crestron's True Blue Support professionals in assisting users in the field.
Device Status
The Information Gathering Tool identifies Crestron devices on a connected network and allows the user to run a series of predefined commands. Device command responses are logged to show the device's status. The Information Gathering Tool can also retrieve persistent logs (PLOGs), .AV Framework™ configuration, and .AV Framework logs from supported devices.
Batch Mode
Batch mode allows for software operation on multiple devices to expedite the log gathering process. The tool can process up to 10 devices simultaneously and queue additional tasks.
Uploader Integration
Software integration with Crestron Uploader allows for easy file transfer with Crestron's support team.
Key Features
- Gathers diagnostic information from Crestron® devices for True Blue Support
- Provides predefined commands to target various Crestron devices
- Logs device status
| System Requirements |
| Supported Operating Systems |
Windows® Server 2008, Windows 7 (32-bit and 64-bit), Windows 8, Windows 8.1, Windows 10 |
| Note: Installation on Windows 8 or Windows 10 software requires an administrator account. The Information Gathering Tool can be run by an account with normal privileges. |
| Minimum Required PC Configuration |
Windows 7
1 GHz or faster
1 GB RAM (32-bit)
Resolution: 1366x768 or better |
| Recommended PC Configuration |
Windows 10
1.5 GHz or faster
2 GB RAM (32-bit)
Resolution: 1920x1080 or better |
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