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Technology + Design: Achieving Clients’ Spectacular Desires
When architects, designers, and integrators collaborate at the earliest stages of a build, the resulting home can be the stuff that dreams are made of
May 21

It’s likely the number one request that both designers and integrators hear from clients when it comes to home automation systems: “I don’t want to see the technology.”

Ultimately, though, it’s something of a misnomer: A client absolutely wants to see, hear, and even feel the intended effects of the technology, from the perfect lighting to mood-setting audio to an HVAC system that delivers pure air at the most comfortable temp. What they probably don’t want to see is a “stack of black boxes” — and, as any integrator will tell you, exposed cables are anathema to 99% of homeowners.

What we’ve come to understand is that there are ways to hide tech, there are ways to blend tech into the lived environment, and there are ways to simply make the tech more aesthetically appealing. Striking that balance is the ticket to realizing the result: a marriage of technology and design that creates a true “dream home” for the customer.

JoAnn Arcenal, Crestron’s director of business development, has seen this dynamic firsthand. A notable example was a recent trip to Arizona that incorporated a variety of solutions — including faux finishes.

Photo courtesy of Portal Media/Andrew Hoppin

Matching Speakers to a Wooden Ceiling

“These solutions always work best when they start this conversation: How much technology does the client want, and how much do they need to balance that with the aesthetic?” says Arcenal. In this case, the client was “heavy on both,” she recalls: “This is one of our builder partners, and he knows the value of the Crestron Home OS.” The builder wanted to deploy as many technological solutions as he could while incorporating the natural textures of the desert Southwest, from weathered stone to rich woodgrains.

The builder engaged MARA Interior Design, a Scottsdale firm, which contracted a faux-finish painter. The first order of business was incorporating a wide variety of finishes to the home’s Crestron keypads, from marble to rough concrete to match individual spaces in the residence, and then the painter moved on to the in-ceiling speakers.

“The wood for this particular ceiling had been very carefully sourced,” explains Arcenal. “The builder took quite a bit of time with architects and designers to achieve a perfect look, and any disruption of that natural grain would have been a blemish.” The builder didn’t want to sacrifice a bit of audio quality — a common issue with “invisible” speakers that live underneath a wall — so exposed speaker grilles were a must.

“By collaborating with the faux painter and working carefully with Crestron’s paintable speaker grilles, he was able to match that beautiful and natural grain of the wood without sacrificing any sound quality at all,” says Arcenal.

Elegant Interfaces

Of course, not every project demands quite this level of customization. “We already offer a lot of flexibility for designers,” says Arcenal. “Because Crestron is the only brand that manufactures and engineers every facet of the smart home — including the interfaces — designers know that they have many options.” From basic whites for clean, contemporary homes to metal finishes to the new collaboration with Luhkee and its range of elegant wall plates featuring configurations with all the functions the Crestron Cameo® keypad offers, those options are continually expanding.

That’s especially important as clients look for ways to make the technology match the look of their homes — while a lot of tech solutions have a contemporary aesthetic almost as a “default setting,” one of Crestron’s missions is to create products such as interfaces that are completely at home in traditional or transitional designs. “We’re always striving to ensure that designers and their clients will find the aesthetic they're looking for,” says Arcenal.

For some clients, however, the power of a control system is just as important as the look of the interface. That was certainly the case in a recent Crestron Home Technology Award Winner integrated by the firm QAV (Quality Audio Video). The Denver-area residence picked up the “Best Technology Meets Design” trophy for its balance of automation and aesthetics, as we mentioned on the Crestron blog:

It’s a home whose contemporary lines are never compromised by the smart solutions within. Technology is front and center where it needs to be — in this case, the dedicated home cinema and golf simulator — and completely unobtrusive elsewhere in the project. The homeowner sums up just why this project won the category: “We fell in love with this home’s interior design and architecture. We are blown away with the Crestron system that supports the design of the home rather than take away from it.”

The Lighting Elements

For most of us, the first “control interface” we interacted with in the home was the humble light switch. Lighting control and the luminaires themselves, however, have evolved to create an incredible spectrum of effects, from mimicking the rhythms of sunlight to becoming a literal part of a building’s architecture.

For some, lighting is critical to the thing they’re most passionate about — art, perhaps. A terrific example of just that can be seen in a 14,000-square-foot waterside home in Fort Myers, Florida:

Homeowner Sylvie Acovski has an extensive art collection that’s on display throughout the residence. Those pieces include original paintings, custom-built furniture, and works of glass — in fact, Acovski’s late husband has family ties to The Lalique Glass Art company in France, a firm recognized globally for its luxurious creations.

To help Acovski highlight her collections, Phil Roberts and his team at Phil’s Phancy Programming created a Crestron system that spans 200 tunable lighting zones and motorized shading for the home’s 60-foot glass walls. Controls include beautiful Horizon® keypads programmed for one-touch operation. The result is a stunning presentation that rivals some of the world’s great museums — it’s literally a live-in art gallery.

“The range of what lighting can do is immeasurable,” says Arcenal. From highlighting a painting to tuning the color temperature and brightness to perfectly match a mood or time of day, the role of lighting as a profound union of design and technology can’t be understated — but many clients aren’t truly aware of the possibilities. “That’s where an integrator can help make a huge impact — most customers ‘don’t know what they don’t know,’” says Arcenal.

Shading

An element of any lighting system is, of course, shading. But shading’s much more than that, as we noted when we announced this Crestron award winner, which features a bank of windows that offer expansive views of its Adirondack Mountain setting:

Of course, those big expanses of glass need the proper shading, and Crestron’s roller shades give the homeowner precise management of natural light and indoor temperature. The shades vanish into the home’s timber frame structure via Crestron’s ultra-quiet motors when they’re not being used, revealing a spectacular look at the surrounding wilderness.

Arcenal further explains the true functionality of the right shading solution: “Everyone wants to enjoy the scenery provided by wall-to-wall, floor-to-ceiling windows. But what do we do when that passive heat becomes a factor? Or sun bleaching of the walls inside, your textiles, your furniture, your artwork?” The key: Finding shades — or layers of shades — with the perfect opacity to maintain temperature and prevent solar damage yet offer a perfect view.

There’s another benefit here: The motors driving those roller shades are noiseless. “Because they're so silent, you're able to adjust them without that unwanted extra element of motor noise — those shades will never interfere with that experience,” says Arcenal. The shades are one part of a larger home system, which also features a fully integrated HVAC system with 10 zones, house-wide sound with two Surround Sound zones, and a video surveillance system integrated within the Crestron Home® OS platform.

Silence is Golden

Silent shading motors offer yet another element of technology that’s (hopefully) unobtrusive: While many homeowners are acutely aware that they don’t want a lot of the tech to be seen, they may not understand the steps needed to keep certain systems from being heard. Electronic equipment often needs to be cooled, and that — in addition to visual considerations — is often why those racks are tucked away where cooling fans can run without bothering anyone. (An important note: As the “guts” of gear such as audio amplifiers become ever more advanced and efficient, fanless devices are becoming more ubiquitous.)

One example of the need for what’s known as “sound isolation” — keeping audio waves inside a room and allowing zero external noise in — is the dedicated home cinema.

For certain clients, it’s the stuff that dreams are made of — and for Hollywood moguls and the like, it’s a place to view their work the way they intended. A home cinema requires its own unique planning processes, and high among them is the ability to keep audio from leaking into other floors of a home — or, in urban environments, other homes. “Enveloping oneself completely in a film that has a massive audio footprint is a wonderful experience — for those actually in the room,” says Arcenal.

“We are always encouraging our designers and architects to consult with our technology experts to plan these solutions at the earliest stages of a design,” she says. “It could be as simple as just adding some specialized insulation, or it could be a complete system of sound absorption that requires walls thicker than are commonly specified.” Simply put: When the Death Star blows up, the person in the next room shouldn’t hear it. Likewise, external sound leaking into the room can markedly dimmish the viewing experience.

“Entertainment Everywhere”

An important thing to remember when designing a home technology system is that the residence is a dynamic space — and that’s especially true as homes get larger and more luxurious. The technological needs of a room can change, and the ability to adapt is something that can be accounted for with the proper forethought.

Arcenal has an excellent example of this: “We have a client who loves to entertain. I was at a gala event at his home, and he wanted to stop the music to make a toast.” The client had hired an audio team for just this purpose, and there was a pause as the crews wheeled out a PA complete with a pair of speaker towers. “If you were within 10 feet, great, you could hear his speech,” recalls Arcenal. Beyond that sweet spot, the toast was unintelligible, and anyone closer to the array was deafened by the volume. “The whole thing was cumbersome, awful to look at, and barely functional,” says Arcenal.

“And I explained to him, ‘If you're doing an event like this again, how much easier would it be if you just plugged your mic right into the wall and you were able to address everyone in your home? And everyone would be able to enjoy that audio and really just be engrossed in what you're saying, rather than straining their ears or trying to jostle up to the front to get that message from you." Yes, that technology exists: There’s a Crestron DM NVX Audio-over-IP Edge Device — the DM-NAX-2XLRI-1G, one of four new options that allow a nearly infinite number of sources to patch into a whole-home audio-over-IP system.

The concept of any source, anywhere, at any time isn’t limited to interior spaces: Another Crestron award-winner that’s nestled into the hills on the Hawaiian island of Maui features an infinity-edged elevated pool that feeds into a lower level, a Jacuzzi® whirlpool spa, a grotto with a waterslide, and a waterfall in the courtyard of the estate. Every water feature is served by distributed audio and video — and separate controls and dramatic lighting for each. Because Crestron AV systems are built to handle marine environments — the toughest conditions these types of systems will likely ever encounter — they’re ideally suited for the outdoors.

The Perfect Marriage of Tech + Design

When a home automation system is working in concert with both a home’s aesthetic and the day-to-day patterns of its occupants, that’s the ultimate expression of the perfect marriage of tech and design. A great example is this project, winner of the “Ultimate Crestron Home Award” in 2023: “The Tennenbaum Residence,” a home with a system that could handle an influx of party guests at a moment’s notice:

Acting as a kind of “electronic butler,” triggering the “Entertain” mode orchestrates a synchronized sequence complete with lighting, shading, music, water elements, and even fire features. Every detail’s accounted for, including customized screen savers for the home’s displays and automatic temperature control to keep the partygoers comfortable.

The beauty of this system is that it can immediately “flip” back to day-to-day living, with functions and “scenes” that enhance everyday living. And as Arcenal reminds us, realizing that result is all in the planning: “None of this happens without extensive conversations between designers, architects, integration specialists, and all the various contractors involved — and it’s a really incredible example of being able to meet the wants and needs of the homeowner, no matter what.”

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